Got any questions or concerns? We’re here to help you. If you have additional questions not answered in this FAQ sheet please reach out to the Givsly team at email@example.com.
Nonprofits do not need a paid subscription, they just need to onboard to Givsly and respond to collaboration queries from partners to participate in the programs. Contact us at firstname.lastname@example.org to onboard as a nonprofit.
If you do not see the verification email come through from Givsly (email@example.com) you can go to the sign-up and ask for the verification email to be re-sent. Occasionally corporate email systems do not let verification emails through. If you feel this may be the case please contact us firstname.lastname@example.org so we can help you troubleshoot.
Givsly Donation Offer questions
As a corporate subscriber and logged in Givsly member, you can generate a Donation Offer in the form of a URL which you can include in your communications in emails, corporate pages, chats, phone texts, social posts and so on. When creating a Donation Offer, you will choose the donation amount and one to three nonprofits from Givsly that your recipient can select from if they accept your offer.
The same Donation Offer (like a campaign link) can be sent out to multiple people that you would like to reach. If they choose to click through, choose a NPO for your donation, leave their information and submit the Donation Offer response back to you, then you know that they are interested in connecting with you. Next steps after that are for you to process the donation payment via Givsly (paying with credit card or Givsly Credits) and to reach back to the person who accepted your Donation Offer and expressed interest in connecting.
Givsly facilitates the payment of donations to the nonprofit organizations on its platform. Once you process the accepted donation and make nonprofit payment, Givsly will also communicate back to the person who accepted your Donation Offer with a thank you email and impact messaging from their selected nonprofit and Givsly.
If there is a nonprofit that you are interested in supporting that is not currently available on the Givsly platform, please reach out to us at email@example.com to request that we reach out to them to see if we can onboard them to Givsly
If you would like to alter the default copy you can make changes to the text paragraph as well as customize the top image of the Donation Offer by uploading your own image and logo. You can also pick images from our integration with an image bank.
The resulting Donation Offer landing page is where the Donation Offer recipient is asked to make a selection on the nonprofit and submit their information for your verification. They can leave a short message to you as well. The landing page also explains that Givsly is the third-party partner who works with you and your company to get the donations to the nonprofit.
This means that you can confirm donation payments for that Donation Offer until the cap is reached and then get a warning to either edit the Donation Offer to increase the cap or close out this Donation Offer and make it inactive.
After the set cap USD amount has been reached, the Donation Offer link will start directing the next person who clicks on the link to a separate landing page which will inform them that this donation campaign has reached its target and thank them for their interest.
Nonprofit donation questions
Payment and Givsly Credits questions
All Givsly donations and fees on our service are presented in US Dollars. Please note that if your credit card is under a different currency or from a country outside of the U.S. then your credit card company and bank may additionally charge you a foreign exchange fee or a foreign charge fee. Givsly is not able to determine or influence if these fees are charged by your credit card company and what they are. They will be applied on top of the donations and fees you pay to Givsly by your credit card company or bank.
If your company has acquired pre-purchased Givsly Credits, you can apply these as payment methods for the Donation Offers. You can also pay partly by Givsly Credits and partly by a credit card. In this case any available Givsly Credit balance in your profile will be applied to your donation first and the remaining balance can then be paid by card. This is intended for when your Givsly Credit balance does not cover the whole payment.
You can have multiple Givsly Credit codes applied to your Givsly profile. Credits will be automatically used based on the date of their expiration, so that the one with the closest expiration date will be used first. Givsly Credits are valid for 12 months from the date of their issuance to your company unless otherwise agreed by your company and Givsly.
If you have applied any credit codes to your profile, you can see a list of the corresponding Givsly Credit codes, their expiration date and the current available balance for each code. Givsly Credits are valid for 12 months from the date they are issued to your company.
If you have yet to apply Givsly Credit or want to apply additional credit value to your profile you can do it in Payment Methods, by clicking “Add Givsly Credits to your account” and inserting the Givsly prepaid credit code you have received. You can also apply Givsly Credit at the payment step, when making a booking.
If you are a corporate customer’s Givsly Credit administrator and need help on this issue contact your account manager from Givsly or reach out to us at firstname.lastname@example.org
Givsly Credit is currently sold to our company customers and cannot (yet) be purchased directly on-line - please contact email@example.com for more information on how your company can acquire Givsly credit for your employees!
If you have additional questions not answered in this FAQ sheet please reach out to the givsly team at firstname.lastname@example.org
If you are experiencing technical difficulties with the Givsly.com service please reach out to our support team at email@example.com
If you have questions or concerns regarding your membership information, terms & conditions or data privacy on Givsly, please reach out to us at firstname.lastname@example.org