Got any questions or concerns? We’re here to help you. If you have additional questions not answered in this FAQ sheet please reach out to the Givsly team at firstname.lastname@example.org.
Requests to accept meetings that in turn support your chosen nonprofit organizations will be sent using this address so it is good to use an email that is in active use by you.
If you do not see the verification email come through from Givsly (email@example.com) you can go to the sign-up and ask for the verification email to be re-sent. Occasionally corporate email systems do not let verification emails through. If you feel this may be the case you can try with another email address or contact us firstname.lastname@example.org so we can help you troubleshoot.
If the meeting request is not responded to by the volunteer within 72 hours, the credit card hold on the booker’s credit card or the deducted Givsly credit is released (this may take some 20 minutes). If the meeting volunteer accepts the meeting within the allotted time, the reserved funds are charged from the credit card and/or Givsly credit.
For an initially accepted meeting, should the volunteering party cancel, then the donation and the Givsly fee will be refunded but the payment processing fee is charged. For an initially accepted meeting, should the booking party cancel the meeting, then the donation amount will be refunded but the Givsly fee and payment processing fee will be charged.
In order to consider changes to any captured payments or Givsly credit after the meeting has passed, Givsly should be made aware of initially accepted but then cancelled meetings or no-shows within 24 hours after the original meeting time and date. Givsly will need to confirm the cancellation from the other meeting party. For these scenarios or any such other potential situations, users should reach out to email@example.com.
Currently the easiest way to reschedule is to decline or cancel the existing meeting and to make a new meeting request to a time slot that the parties have agreed to through our messaging feature. The cancellation also cancels and refunds the initial nonprofit donation and the new booking creates another one instead. If after an initially accepted meeting the volunteering party cancels the meeting, the donation and the Givsly fee will be refunded but payment processing fee is charged. If after an initially accepted meeting the booking party cancels the meeting, the donation amount will be refunded but the Givsly fee and payment processing fee will be charged.
The cancellation also cancels and refunds the initial nonprofit donation. If after an initially accepted meeting the volunteering party cancels the meeting, the donation and the Givsly fee will be refunded but payment processing fee is charged. If after an initially accepted meeting the booking party cancels the meeting, the donation amount will be refunded but the Givsly fee and payment processing fee will be charged.
Givsly credit and payment questions
You can also pay with pre-purchased Givsly credits as described below, or have your donation partly paid by Givsly credits and partly by a credit card. In this case any Givsly credit balance will be applied to your donation first and the remaining balance can then be paid by card. This is intended for when your Givsly credit balance does not cover the whole payment.
If you choose to use Givsly credits as full or partial payment when making a booking, the used value is reserved and deducted from your Givsly credit balance. If the booking expires or is declined, the held Givsly credit will be released back to your profile.
If the meeting is accepted, but is later cancelled by either party using the platform functionality, any full or partial donation payments made using Givsly credit will be refunded to your profile’s Givsly credit balance in accordance with Givsly refund policy.
You can have multiple Givsly credit codes applied to your Givsly profile. Credits will be automatically used based on the date of their expiration, so that the one with the closest expiration date will be used first. Givsly credits are valid for 12 months from the date of their issuance to your company.
If you have applied any credit codes to your profile, you can see a list of the corresponding Givsly credit codes, their expiration date and the current available balance for each code. Givsly credits are valid for 12 months from the date they are issued to your company.
If you have yet to apply Givsly credit or want to apply additional credit value to your profile you can do it in Payment Methods, by clicking “Add Givsly credits to your account” and inserting the Givsly prepaid credit code you have received. You can also apply Givsly credit at the payment step, when making a booking.
Givsly Credit is currently sold to our company customers and cannot (yet) be purchased directly on-line - please firstname.lastname@example.org for more information on how your company can acquire Givsly credit for your employees!