Got any questions or concerns? We’re here to help you. If you have additional questions not answered in this FAQ sheet please reach out to the Givsly team at firstname.lastname@example.org.
Givsly also provides Corporate Subscriptions to companies who want to enable their employees to use Givsly as part of their on-going marketing and outreach activities. Corporate subscribers will not pay fees for single transactions, they gain early access to executive members and content, are able to use enhanced marketing tools and receive discounts to Givsly partnership programs. Contact us at email@example.com for more details on Corporate Subscriptions.
Requests to accept meetings that in turn support your chosen nonprofit organizations will be sent using this address so it is good to use an email that is in active use by you.
If you do not see the verification email come through from Givsly (firstname.lastname@example.org) you can go to the sign-up and ask for the verification email to be re-sent. Occasionally corporate email systems do not let verification emails through. If you feel this may be the case you can try with another email address or contact us email@example.com so we can help you troubleshoot.
Givsly Donation Offer questions
As a registered and logged in Givsly member, you can generate a Donation Offer in the form of a URL which you can include in your communications in emails, corporate pages, chats, phone texts, social posts and so on. When creating a Donation Offer, you will choose the donation amount and one to three nonprofits from Givsly that your recipient can select from if they accept your offer.
The same Donation Offer (like a campaign link) can be sent out to multiple people that you would like to reach. If they choose to click through, choose a NPO for your donation, leave their information and submit the Donation Offer response back to you, then you know that they are interested in connecting with you. Next steps after that are for you to process the donation payment via Givsly (paying with credit card or Givsly Credits) and to reach back to the person who accepted your Donation Offer and expressed interest in connecting.
Just like with meetings agreed between Givsly members, with Donation Offers, Givsly facilitates the payment of donations to the nonprofit organizations on its platform. Once you make the nonprofit payment, Givsly will also communicate back to the person who accepted your Donation Offer with a thank you email and impact messaging from their selected nonprofit and Givsly.
If there is a nonprofit that you are interested in supporting that is not currently available on the Givsly platform, please reach out to us at firstname.lastname@example.org to request that we reach out to them to see if we can onboard them to Givsly
Givsly’s corporate subscriber members can additionally customize their Donation Offer landing pages with specific images, logos and text.
This landing page is where the Donation Offer recipient is asked to make a selection on the nonprofit and submit their information for your verification. They can leave a short message to you as well. The landing page also explains that Givsly is the third-party partner who works with you and your company to get the donations to the nonprofit.
This means that you can confirm donation payments for that Donation Offer until the cap is reached and then get a warning to either edit the Donation Offer to increase the cap or close out this Donation Offer and make it inactive.
After the set cap USD amount has been reached, the Donation Offer link will start directing the next person who clicks on the link to a separate landing page which will inform them that this donation campaign has reached its target and thank them for their interest.
Nonprofit donation questions
With Givsly Donation Offers the Givsly member who creates the offer determines a donation amount for each accepted Donation Offer.
From each of these interactions, when marked complete, the donations are typically sent to the nonprofit within 90 days.
Givsly Meeting questions
Givsly Meeting scheduling questions
Occasionally we run special event related partner collaborations on Givsly. We do not apply the regular Givsly weekly hour limit to event specific time volunteering as the events typically run over a few consecutive days and we want people to have the opportunity to connect with each other during the event and support their nonprofits in the process.
Currently the easiest way to reschedule is to decline or cancel the existing meeting and to make a new meeting request to a time slot that the parties have agreed to through our messaging feature. The cancellation also cancels and refunds the initial nonprofit donation and the new booking creates another one instead. If after an initially accepted meeting the volunteering party cancels the meeting, the donation and the Givsly fee will be refunded but payment processing fee is charged. If after an initially accepted meeting the booking party cancels the meeting, the donation amount will be refunded but the Givsly fee and payment processing fee will be charged.
The Givsly Meeting cancellation also cancels and refunds the initial nonprofit donation. If after an initially accepted Givsly Meeting the volunteering party cancels,then the donation and the Givsly fee will be refunded but the payment processing fee is charged. If after an initially accepted Givsly Meeting the booking party cancels the meeting, then the donation amount will be refunded but the Givsly fee and payment processing fee will be charged.
Payment and Givsly Credits questions
All Givsly donations and fees on our service are presented in US Dollars. Please note that if your credit card is under a different currency or from a country outside of the U.S. then your credit card company and bank may additionally charge you a foreign exchange fee or a foreign charge fee. Givsly is not able to determine or influence if these fees are charged by your credit card company and what they are. They will be applied on top of the donations and fees you pay to Givsly by your credit card company or bank.
If your company has acquired pre-purchased Givsly Credits, you can apply these as payment methods for Givsly Meetings or Donation Offers. You can also pay partly by Givsly Credits and partly by a credit card. In this case any available Givsly Credit balance in your profile will be applied to your donation first and the remaining balance can then be paid by card. This is intended for when your Givsly Credit balance does not cover the whole payment.
If you choose to use Givsly Credits as full or partial payment when making a booking, the used value is reserved and deducted from your Givsly Credit balance. If the booking expires or is declined, the held Givsly Credit will be released back to your profile.
If the meeting is accepted, but is later canceled by either party using the platform functionality, any full or partial donation payments made using Givsly Credit will be refunded to your profile’s Givsly Credit balance in accordance with Givsly refund policy.
You can have multiple Givsly Credit codes applied to your Givsly profile. Credits will be automatically used based on the date of their expiration, so that the one with the closest expiration date will be used first. Givsly Credits are valid for 12 months from the date of their issuance to your company unless otherwise agreed.
If you have applied any credit codes to your profile, you can see a list of the corresponding Givsly Credit codes, their expiration date and the current available balance for each code. Givsly Credits are valid for 12 months from the date they are issued to your company.
If you have yet to apply Givsly Credit or want to apply additional credit value to your profile you can do it in Payment Methods, by clicking “Add Givsly Credits to your account” and inserting the Givsly prepaid credit code you have received. You can also apply Givsly Credit at the payment step, when making a booking.
If you are a corporate customer’s Givsly Credit administrator and need help on this issue contact your account manager from Givsly or reach out to us at email@example.com
Givsly Credit is currently sold to our company customers and cannot (yet) be purchased directly on-line - please contact firstname.lastname@example.org for more information on how your company can acquire Givsly credit for your employees!
For Givsly Meetings, when a booking request is made, an initial hold for the amount of the booking donation and Givsly fee as well as payment processing fee, is made on the booker's credit card and/or Givsly Credit.
If the meeting request is not responded to by the volunteer within 72 hours, the credit card hold on the booker’s credit card or the deducted Givsly Credit is released. If the meeting volunteer accepts the meeting within the allotted time, the reserved funds are charged from the credit card and/or Givsly Credit.
For an initially accepted Givsly Meeting, should the volunteering party cancel, then the donation and the Givsly fee will be refunded but the payment processing fee is charged. For an initially accepted meeting, should the booking party cancel the meeting, then the donation amount will be refunded but the Givsly fee and payment processing fee will be charged.
In order to consider changes to any captured payments or Givsly Credit after the meeting has passed, Givsly should be made aware of initially accepted but then canceled meetings or no-shows within 24 hours after the original meeting time and date. Givsly will need to confirm the cancellation from the other meeting party. For these scenarios or any such other potential situations, users should reach out to email@example.com.
If you have additional questions not answered in this FAQ sheet please reach out to the givsly team at firstname.lastname@example.org
If you are experiencing technical difficulties with the Givsly.com service please reach out to our support team at email@example.com
If you have questions or concerns regarding your membership information, terms & conditions or data privacy on Givsly, please reach out to us at firstname.lastname@example.org